Website Hosting & Maintenance Plan

Connecting your domain to our hosting servers and your desired email platform.

Routine software updates for WordPress and plugins to ensure best performance and up-to-date security patches.

SSL provides an encrypted link between the server and browser. Your site will default to https instead of http and you will see a small lock icon at the top of your browser next to the url box (🔒). This gives your site more credibility and allows your website visitors to submit their personal information with confidence. It’s also good for SEO! You can learn more about SSL here.

Your website is hosted on a fast, dedicated Virtual Private Server with a Content Delivery Network and free Standard Sockets Layer (SSL) certificate.

As a courtesy service to all our website hosting clients, we provide up to one hour of small content updates each month. “Content” may refer to text and images seen on the site pages (e.g., updating your team photo or service description).

In order to access a range of options and for enhanced security, your site will include licences for premium themes and plugins. This ensures that your software is actively supported by its developer and receives routine updates for security vulnerabilities. Your site will include licences to the Divi Theme (for design flexibility) and to Ninja Forms (to easily manage your contact and lead capture forms).

Databases and website files are automatically backed up monthly (should we ever need to rollback changes made.

Your website will need to send out emails to potential leads and customers (e.g., contact form confirmation emails, shipping notifications, payments received). We use reliable and trusted email servers from SendGrid, ensuring automated emails are landing in your customers inboxes and not in their spam folders.

Any requests outside of the services outlined above will be considered “out of scope” and charged at an hourly rate of $75.00/hour and billed in quarter-hour increments. Examples of services that would be considered out of scope include:

• Design changes to page structure/layout
• Adding new features/functionality (e.g., creating a newsletter or blog, adding a custom integration)
• Creating new pages (e.g., landing pages, seasonal promo pages)

You will have the opportunity to review and approve any additional fees prior to moving forward. Additional hours will be reflected as a line item on the next invoice.

 We do not provide inbox/email hosting as part of your website hosting plan. If you require branded email addresses (e.g., info@yourcompany.com), you will need
professional email hosting on reliable email servers which we can provide for an addition one-time fee of $225. This includes:

• Initial signup and configuration of Google Workspace
• Routing your mail servers to Google
• Setup of primary email account and up to 3 alias accounts

After the initial setup/configuration is complete, you will be pay approximately $6/month per account directly to Google.

All server-side maintenance will be done by us including management of default and custom Domain Name Server (DNS) records, used for connecting your domain to external services such as Gmail. Web server access (i.e., cPanel) will not be provided at any time. File server and database access may be granted in some cases.

If you are transferring your website to another hosting provider, we will provide you with everything required including:

• Full backups of your website files and database
• Full list of custom DNS records used on your site
• Credentials for third-party accounts used to run your website

Note: Any additional communications effort required to transfer your site may be considered out of scope and may be billed at $75/hour.

Please note that if you choose to transfer your website to another hosting provider, any premium (paid) Themes or Plugins that are included in your site will no longer receive updates until you or your new web host purchases them again.